Frequently Asked Questions

How do I track my order?

Use the Track Order page with your order number and the mobile number used at checkout.

What are the shipping charges?

Shipping is complimentary above Rs. 5,000; a flat Rs. 200 applies below that. Ready-to-wear orders are dispatched within 2-4 business days.

Can I pay on delivery?

Yes, orders are placed as pay-on-delivery / pay-at-store by default. Online payment can be enabled by the store.

Do you ship internationally?

We're primarily set up for shipping within India today. For an international order, write to us at care@vastrakala.in with your pincode/country and what you'd like to order, and our team will confirm feasibility, shipping cost, and timeline before you pay.

How do I know my size for ready-to-wear pieces?

Each product page has a Size Guide with the exact chest/waist/length measurements for every size in that piece - fit varies slightly by garment, so we recommend checking it rather than relying on your usual size alone.

What if a ready-to-wear piece doesn't fit?

You can exchange it for a different size within 7 days of delivery, as long as it's unworn, unwashed, and has its original tags - see our Exchange Policy for the full details.

Can I get a ready-to-wear piece altered instead of exchanged?

Yes - visit any of our stores and our tailors can take in or let out most ready-to-wear pieces for a proper fit, for a nominal charge depending on the alteration.

Do you offer bespoke tailoring?

Yes - visit our Baner, Hinjawadi, or Punawale ateliers to book a fitting, or start online via Custom Studio. We keep your measurements on file for future orders.

How long does a bespoke order take?

It depends on the garment and how busy the production calendar is - your order moves through Measurements, Fabric Received, In Production, Trial Fitting, and Ready for Pickup, and you can watch it move through each stage from your order tracking page. Your designer or tailor will give you a specific date at booking.

Are bespoke/custom-made garments eligible for exchange?

Bespoke garments are cut to your exact measurements and aren't eligible for exchange or return - but if something doesn't sit right, we'll always arrange a fitting adjustment with your tailor at no extra charge within a reasonable period.

How should I care for hand-embroidered or zari-work pieces?

We recommend dry cleaning for anything with embroidery, zari, or embellishment, and always checking the care label sewn into your specific garment first - fabric and finish vary piece to piece, so the label is the most accurate guide.

Can I wash silk or festive wear at home?

We don't recommend home washing for silk, heavily worked, or festive pieces - a professional dry clean protects both the fabric and any handwork. For simpler cotton or everyday pieces, follow the specific care label on that garment.

What payment methods do you accept?

Cards, UPI, net banking, and popular wallets via Razorpay, alongside pay-on-delivery/pay-at-store where enabled.

Is it safe to pay online on your site?

Yes - all online payments are processed by Razorpay, a PCI-DSS-compliant payment gateway; we never see or store your card, UPI, or bank details on our own servers.