Privacy Policy
House of Vastrakala
Vastrakala by Simran (House of Vastrakala) · Phase 1, Hinjawadi IT Park Road, Pune, Maharashtra 411057 · GSTIN 27CTHPG3406N1ZI
Part 2: Privacy Policy
1. Data CollectionWe collect information you provide (name, email, shipping address, phone number) to process orders and improve your experience.
2. Use of InformationWe use your data to:Process and fulfill your orders. Communicate updates regarding your orders. Improve our website functionality.
3. Third-Party SharingWe do not sell your personal data. We share necessary information only with service providers like payment gateways (Razorpay) and shipping partners to fulfill your purchase.
4. SecurityWe implement reasonable security measures to protect your personal information. However, no internet transmission is 100% secure.
Part 3: Virtual Feature Notice (Camera/Photo Upload)
Our platform offers a feature allowing you to capture a photo via your camera or upload existing images to virtually interact with our products.
IMPORTANT PRIVACY NOTICE: 1. No Data Storage: We do not store, save, or archive any images, photos, or biometric data captured or uploaded through our virtual features. 2. Temporary Processing: The images you provide are used solely for the duration of your session to facilitate the virtual experience. Once the session is closed or the page is refreshed, the data is immediately discarded. 3. User Consent: By using the camera or photo upload feature, you explicitly consent to the temporary use of this data for the purpose of the virtual experience.
Part 4: General Legal Provisions 1. Governing LawThese terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra. 2. Limitation of LiabilityVastrakala by Simran (House of Vastrakala) is not liable for indirect or consequential damages arising from the use of our services. 3. Contact UsFor questions regarding these terms, contact us through our website at houseofvastrakala.com.
02Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, House of Vastrakala has appointed a Grievance Officer to address any complaint regarding this website or your order.
Grievance Officer: Store Manager, House of Vastrakala
Email: care@vastrakala.in
We will acknowledge your grievance within 48 hours of receipt and aim to resolve it within one month, in line with the timelines prescribed under applicable Indian consumer protection law. If you remain unsatisfied, you may also approach the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission.
Where applicable, your personal data is processed in accordance with the Digital Personal Data Protection Act, 2023. You may exercise your rights as a data principal (including access, correction, and grievance redressal) by writing to the Grievance Officer above.